This research unites the components of various factors between the administrative organization and the public, which are combined by the AHP method, and it accomplishes the theoretical examination analysis comprehensively; in order to explore the bases of the causes of improving service quality in full. Thus, it should be able to avoid the deviations, which are created by studying the two objects separately and then combining the results afterward. Consequently, it is a more proper aspect for a thorough further research regards the topic of service quality in the future. Base on the results of this study, in the matter of the concepts of service quality, there are some inconsistency between the public and the administrative organization. One of the major tasks for our administrative organization is to shorten the difference of the concepts between the public and the administrative organization; however, if only to proceed the goal from a self concerning angle, it will easily result in wasting the resource. Therefore, the administrative organization and its policymaker should always properly employ scientific investigation method and amend the differences in concepts regarding to the subject of service quality between the public and the administrative organization regularly in order to truly improve it.Procedure reengineering and service reengineering should be the even more crucial for the government administration transformation than the rest factors, especially at the moment when the government plans to give a fresh impetus to organization transformation. Applying the service quality which is qualified under the standard of customer orientation in government departments is the only practicable method to create a customer satisfying government.
This research uses one of the administrative organizations in Taipei City to represent the primary administrative organization aspect, which also reveals that the service quality of the administrative is restricted by the Law, and it relates to the interaction between the administrative and the city hall as well. Hence, besides improving the primary administrative in existence and shortening the difference in concepts between the administrative and the public, for the long-term purpose, it has to be started and undertaken form the organizations under the city hall and modified their conducts. Then to flatten the organization, enhance the efficiency, share the resource, and there will be truly achieving the purposes of improving the service quality and striding forward to the goal of a modern government.
