本研究的目的在於：（一）透過文獻的探討以瞭解全面品質管理的本質為何；（二）探討政府機關需要導入全面品質管理之原因，藉由相關理論與政府機關運用品管圈現況，為政府部門管理提出具體建議；（三）藉由實證分析探討全面品質管理運用在我國的基層行政機關與基層行政人員之適用性與限制性，本研究期能從個案分析結果，作為日後政府部門推動全面品質管理之參考。品管圈（Quality Control Circle, QCC）源自於品質管理之重要工具，基於尊重人性、激發潛能、改善組織體質，達到解決問題、持續改善與顧客滿意之目的。本研究以臺北市文山區公所推行品管圈之個案經驗為研究對象，探討品管圈應用在公共組織之優勢與困境，並謀求解決之道，以回應民眾之需求。
英文摘要
There are three major purposes in this study: 1. by reviewing literature to indicate the essence of TQM. 2. Probe into the motivation of applying TQM in the government. Based on studying related theories and observation of QCC being implemented in the government, we propose concrete suggestions for governmental management. 3. Evaluate the applicability and the limitations of implementing QCC in primary administrative organizations and personnel by empirical analysis. From the results of case study, we hope this study could serve as a reference for future promoting TQM in the government.Quality Control Circle (QCC) is an important tool for quality management. For respecting human nature, stimulating potential, and improving constitutions of organizations, QCC is powerful to solve problems, continuously improve the quality of service and to satisfy customers. We focus on case studies of implementing QCC in Wenshan District Office of Taipei City, trying to discuss the advantages and predicaments of applying QCC in public organizations, and to seek solutions for the populace.
