The administration of modern democratic government needs to meet the demand of the general public in order to obtain major support of its voters. People’s criticism and expectations to the capability of their government are intensified in this changing era along with the expansion of government presence and people’s further involvement with the public affairs. Government administration has to meet the demand of the general public and the service it provides has to be customer-oriented; therefore, customer satisfaction has become what the administration strives for. There are three reasons why the Household Registration Office has been implementing new convenient policies: The first reason is to follow the innovation trend of the society; the second reason is to satisfy city residents’ demand; the third reason is to accomplish campaign promises and to demonstrate political achievement of officials-elected.
