The main purpose of this research is to discuss the interaction between social workers who outreach and homelessness , conducted in quantitive methods, and involving 14 people,including 8 homelessness and 6 outreaching social workers.
Homelessness who are generally stigmatized don’t think of social workers as the only approach and physical supply should be the catalyst between outreaching service and them. Moreover, their experience of social welfare varied greatly. Workers who haven’t met homelessness previously consider them breaking social norms, lazy and even baggers. However, after workers devote themselves to direct service, their attitudes toward homelessness changed a lot.
The intrinsic meaning of outreaching services exam themselves in Taipei city, including 3 levels, such as emergency services, transitive services and stabilizing services and 5 dimensions in network services and promotion by Kaufman(1989).
Based on data analysis provided above, we can safely say that welfare awareness and cognition of homelessness and the services provided by the workers diverge. Social workers should put more stress on communication and try to figure out what homelessness need the most to balance the gap. Different levels of social workers explain why they don’t work toward the same goal, and both formal and informal channel or workshops are necessary to enhance knowledge management to escalate the sensitivity of services and flexibility is always required.
